GRI Content Index

Indicators  DescriptionStatus 
1. Strategy and Analysis       
  1.1 Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy 
  1.2 Description of key impacts, risks, and opportunities 
2. Organizational Profile       
  2.1 Name of the organization 
  2.2 Primary brands, products, and/or services 
  2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures 
  2.4 Location of organization’s headquarters 
  2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report 
  2.6 Nature of ownership and legal form 
  2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) 
  2.8 Scale of the reporting organization, including: - Number of employees; - Number of operations; - Net sales or net revenues; - Total capitalization broken down in terms of debt and equity; - Quantity of products or services provided and 
  2.9 Significant changes during the reporting period regarding size, structure, or ownership 
  2.10 Awards received in the reporting period 
3. Report Parameters       
Report Profile  3.1 Reporting period for information provided 
  3.2 Date of most recent previous report 
  3.3 Reporting cycle 
  3.4 Contact point for questions regarding the report or its contents 
Report Scope and Boundary  3.5 Process for defining report content 
  3.6 Boundary of the report 
  3.7 State any specific limitations on the scope or boundary of the report 
  3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations 
  3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report 
  3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement 
  3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report 
GRI Content index  3.12 Table identifying the location of the Standard Disclosures in the report 
Assurance  3.13 Policy and current practice with regard to seeking 
external assurance for the report 
4. Governance, Commitments, and Engagement       
  4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight 
  4.2 Indicate whether the Chair of the highest governance body is also an executive officer 
  4.3 For organizations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members 
  4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body 
  4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives, and the organization’s performance 
  4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided 
  4.7 Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity 
  4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation 
  4.9 Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles 
  4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance 
Commitments to External Initiatives      
  4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization 
  4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses 
  4.13 Memberships in associations and/or national/international advocacy organizations in which the organization 
Stakeholder Engagement       
  4.14 List of stakeholder groups engaged by the Organization 
  4.15 Basis for identification and selection of stakeholders with whom to engage 
  4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group 
  4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting 

Management Approach

Disclosure on Management Approach

DMA EC Disclosure on Management Approach EC
DMA EN Disclosure on Management Approach EN
DMA LA Disclosure on Management Approach LA
DMA HR Disclosure on Management Approach HR
DMA SO Disclosure on Management Approach SO
DMA PR Disclosure on Management Approach PR

Performance Indicators

Economic Performance Indicators

Indicators  DescriptionStatus 
Economic Performance  EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments 
  EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change 
  EC3  Coverage of the organization’s defined benefit plan obligations 
  EC4  Significant financial assistance received from Government 
Market Presence  EC5  Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation  T
  EC6  Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation 
  AO1  Total number of passengers annually, broken down by passengers on international and domestic flights and broken down by origin-and-destination and transfer, including transit passengers 
  AO2  Annual total number of aircraft movements by day and by night, broken down by commercial passenger, commercial cargo, general aviation and state aviation flights 
  AO3  Total amount of cargo tonnage 
  EC7  Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation  NA 
Indirect Economic Impacts  EC8  Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement 
  EC9  Understanding and describing significant indirect economic impacts, including the extent of impacts

Environmental Performance Indicators

Indicators  Description Status 
Materials  EN1  Materials used by weight or volume 
  EN2  Percentage of materials used that are recycled input materials  T
Energy  EN3  Direct energy consumption by primary energy Source 
  EN4  Indirect energy consumption by primary energy Source 
  EN5  Energy saved due to conservation and efficiency improvements 
  EN6  Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives 
  EN7  Initiatives to reduce indirect energy consumption and reductions achieved 
Water  EN8  Total water withdrawal by source 
  A04  Quality of storm water by applicable regulatory standards 
  EN9  Water sources significantly affected by withdrawal of water 
  EN10  Percentage and total volume of water recycled and reused 
Biodiversity  EN11  Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas 
  EN12  Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas 
  EN13  Habitats protected or restored 
  EN14  Strategies, current actions, and future plans for managing impacts on biodiversity 
  EN15  Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk 
Emissions, Effluents, and Waste  EN16  Total direct and indirect greenhouse gas emissions by weight 
  EN17  Other relevant indirect greenhouse gas emissions by weight 
  EN18  Initiatives to reduce greenhouse gas emissions and reductions achieved 
  EN19  Emissions of ozone-depleting substances by Weight  NA 
  EN20  NO, SO, and other significant air emissions by type and weight 
  EN21  Total water discharge by quality and destination 
  EN22  Total weight of waste by type and disposal method 
  EN23  Total number and volume of significant spills 
  A05  Ambient air quality levels according to pollutant 
  A06 Aircraft and pavement de-icing/anti-icing fluid used and treated by m3 and/or metric tonnes T
  EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally NA
  EN25  Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff 
Products and Services  EN26  Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation 
  EN27  Percentage of products sold and their packaging materials that are reclaimed by category  NA 
Compliance  EN28  Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations 
Transport  EN29  Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce 
  A07  Number and percentage change or people residing in areas affected by noise 

Social Performance Indicators

Labor Practices and Decent Work

Indicators  DescriptionStatus
Employment  LA1  Total workforce by employment type, employment contract, and region, broken down by gender 
  LA2  Total number and rate of new employee hires and employee turnover by age group, gender, and region 
  LA3  Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation 
  LA15  Return to work and retention rates after parental leave, by gender 
Labor/Management Relations  LA4  Percentage of employees covered by collective bargaining agreements 
  LA5  Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements
Health and Safety LA6  Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs 
  LA7  Rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender 
  LA8  Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases 
  LA9  Health and safety topics covered in formal agreements with trade unions 
Training and Education  LA10  Average hours of training per year per employee by gender, and by employee category 
  LA11  Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings 
  LA12  Percentage of employees receiving regular performance and career development reviews, by gender 
Diversity and Equal Opportunity  LA13  Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity 
  LA14  Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation 

Human Rights

Indicators Description Status 
Investment and Procurement Practices  HR1  Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening 
  HR2  Percentage of significant suppliers, contractors, and other business partners that have undergone human rights screening, and actions taken 
  HR3  Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained 
Non-discrimination  HR4  Total number of incidents of discrimination and corrective actions taken 
Freedom of Association and Collective Bargaining  HR5  Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights 
Child Labor  HR6  Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor  NA 
Forced and Compulsory Labor  HR7  Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor  NA 
Security Practices  HR8  Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations 
Indigenous Rights  HR9  Total number of incidents of violations involving rights of indigenous people and actions taken 
Assessment  HR10  Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments 
Remediation  HR11  Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms 


Indicators Description Status 
Local Communities  SO1  Percentage of operations with implemented local community engagement, impact assessments, and development programs 
  SO9  Operations with significant potential or actual negative impacts on local communities 
  SO10  Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities 
  A08  Number of persons physically or economically displaced, either voluntarily or involuntarily, by the airport operator or on its behalf by a governmental or other entity, and compensation provided 
Corruption  SO2  Percentage and total number of business units analyzed for risks related to corruption 
  SO3  Percentage of employees trained in organization’s anti-corruption policies and procedures 
  SO4  Actions taken in response to incidents of corruption 
Public Policy  SO5  Public policy positions and participation in public policy development and lobbying 
  SO6  Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country  T
Anti-Competitive Behavior  SO7  Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes 
Compliance  SO8  Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations 

Product Responsibility

Indicators DescriptionStatus 
Customer Health and Safety  PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures 
  PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes 
  AO9 Total annual number of wildlife strikes per 10,000 aircraft movements 
Product and Service Labeling  PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements 
  PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes 
  PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction 
Marketing communication  PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship 
  PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes 
Customer privacy  PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data 
Compliance  PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services